BDI warrants to the original purchaser that for the below stated warranty term, BDI will repair or replace any product, part, or component covered by this warranty which fails under normal use as a result of a defect in material or workmanship; BDI will repair or replace the aforementioned product, part or component with a comparable product, part or component. The decision to repair or replace will be at BDI's sole discretion.
This document inclusively describes all of the warranties given and remedies available with respect to BDI’s products. BDI disclaims any other warranty, whether express or implied, statutory or otherwise, in relation to its products. To exercise your rights under this warranty, purchaser must submit a copy of the original sales receipt when making a claim.
The warranty period starts from the date of purchase, as reflected on original sales receipt. This warranty extends only to the original purchasers who acquire new product from BDI Authorized Resellers. Any product, part, or component must have been assembled, installed, used, and maintained according to BDI’s published instructions in order to be eligible for warranty coverage. Any modification to the original product voids the warranty.
If you notice a manufacturing defect, it is important that you promptly notify the BDI Authorized Retailer from whom you purchased the product. If it is impossible or impractical to notify your Retailer, please submit your claim in writing via e-mail, Fax, or hard copy, directly to BDI:
14954 Bogle Drive
Chantilly, VA 20151
After notification, it may be necessary for BDI to arrange for an inspection of the product, or receipt of photographs, to determine the nature of the issue and whether a manufacturing defect exists. These are your exclusive remedies under BDI's warranty.
BDI warrants that for the below-stated warranty term, BDI will repair or replace any piece of furniture deemed defective in material and/or quality. The decision to repair or replace will be at BDI’s sole discretion. BDI Home Theater Furniture, Office Furniture, Bedroom Furniture, Tables, and Other Furniture Pieces are warranted for three (3) years from the date of purchase, as shown on your sales receipt. Select task chairs carry five (5) year warranty coverage. Warranty limitations and restrictions apply. For complete warranty information, please visit BDI online at www.bdiusa.com/warranty
Limitations and Exclusions
While BDI believes its warranty is a good one, there are some limits to it. The following things will limit or exclude coverage under this warranty.
BDI MAKES NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THESE AND ALL OTHER IMPLIED WARRANTIES ARE SPECIFICALLY DISCLAIMED. By "implied warranties" BDI means warranties that the law sometimes implies to have been given by the seller even though they are not set out in writing. (Some states do not allow an exclusion or limitation on how long an implied warranty lasts, so the above limitations or exclusion may not apply to you).
Place of Purchase
This warranty protects you only when you purchase factory-new BDI products from an Authorized BDI Retailer.
Floor Samples and/or Products purchased “AS IS”
This warranty does not cover floor samples or products designated “AS IS” at the time of purchase.
Improper Care and Use
Your BDI product requires some routine care & maintenance, as indicated on the Assembly Instructions that accompanies each product in its original BDI packaging. Proper care and use are essential not only to extend the product’s useful life but to preserve your rights under this warranty. BDI will not repair or replace products where improper maintenance or use has caused damage. This warranty does not apply if your BDI product is damaged by the use of detergents, abrasives or other harsh cleaning agents.
Differences from Floor Samples or Literature
Due to the use of natural materials in BDI products, minor variations can occur from piece to piece. This warranty does not cover such minor differences, or differences between floor samples or printed illustrations and your furniture.
BDI Does Not Warrant:
- natural variations in wood grain or figure, or the presence of character marks
- changes in surface finishes due to aging or prolonged exposure to direct sunlight
- failure resulting from normal wear and tear
- the matching of colors, grains, or textures of natural materials
- damage, marking, or staining of veneer surfaces due to contact with rubber or similar compounds; damage from sharp objects or imprinting from writing instruments
- damage resulting from negligence, abuse or accidents, including burns, cuts, scratches, tears, scuffs, watermarks, indentations or pet damage
- damage resulting from exposure to extreme environmental conditions or improper storage
Consequential or Incidental Damages
BDI WILL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. By this BDI means any loss, expense or damage other than to the product itself that may result from a defect in the product. (Some states do not allow the exclusion or limitation of incidental or consequential damages, and so the above limitation or exclusion may not apply to you.)
Your Warranty Rights
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Except for such other rights, the remedies provided under this warranty state the limit of BDI's responsibilities.